Frequently Asked Questions
Why does delivery require 2-3 months?
Each jar is crafted upon order. The infusion process cannot be rushed—oils must marry with aromatics gradually. Crispy elements require precise preparation. Flavors need time to develop properly. We refuse to compromise quality for speed.
What exactly is in it?
Premium dried chillies, Sichuan peppercorns, hand-fried garlic, shallots, aromatic neutral oil, and our proprietary spice blend—a family recipe refined over generations. All-natural ingredients exclusively. No preservatives, no artificial elements whatsoever.
How would you describe the heat level?
Medium-high, but nuanced. The heat builds gradually, never assaults. Complex spice profile—you’ll detect layers beyond simple capsaicin burn. If you appreciate sambal or quality hot sauces, this will delight rather than intimidate.
Storage and shelf life?
Store in a cool, dry location. Refrigeration unnecessary—the oil provides natural preservation. Properly stored, maintains peak quality for 12 months. Though truthfully, most connoisseurs finish their jar considerably sooner.
Suggested applications?
Remarkably versatile. Elevates pasta, eggs, pizza, rice, dumplings, noodles, roasted vegetables, soups. Use as finishing oil—a few drops transform ordinary preparations. Experimentation encouraged; we’ve yet to find an incompatible pairing.
Do you ship to my country?
All European nations. Shipping calculated at checkout. Typically €12 flat rate; complimentary for orders exceeding €50.
Bulk or wholesale inquiries?
For orders of six jars or more, contact us directly: hello@walao.net. We accommodate restaurants and retailers selectively.
Satisfaction guarantee?
If genuinely dissatisfied, contact us within 30 days. This has yet to occur, but we honor the principle. Excellence speaks for itself.